Introducing Everguest’s new AI-based software solution, SurvAI by Everguest Intelligence, which enables hospitality professionals to collect real-time feedback from guests and respond immediately to their comments. With SurvAI’s AI-driven text analysis and expert recommendations, users can develop actionable plans, allowing them to improve guest satisfaction faster than ever before.

According to Everguest experts, guests increasingly expect to share their feedback digitally in real-time, and they want immediate solutions and responses from hotels and restaurants. However, manually processing incoming reviews is time-consuming, as is creating action plans, particularly during busy periods or with larger guest numbers. Meeting the growing demand for digital interaction is not just a matter of capacity but also requires robust software infrastructure.

“We’ve designed a tool that can analyse, evaluate, and turn real-time feedback into actionable information,” says Miklós Belán, founder and CEO of Everguest, regarding SurvAI. “This tool allows hotels and restaurants to respond instantly to guest feedback, ensuring greater attention to their needs, even when it comes to individual requests.”

Available as a standalone product or as part of the AI-based Everguest Intelligence decision-support system, SurvAI offers a versatile, fast, and easy-to-use solution to enhance guest satisfaction. Its key benefits include:

• Real-time feedback: Guests can provide feedback during their stay or meal, which can be immediately viewed and assessed by facility managers.
• AI-driven analysis: The built-in AI analyses written feedback and translates it into professional action plans, facilitating rapid service improvements.
• User-friendly interface: With a simple and intuitive design, surveys can be created quickly and reused easily.
• Efficient data reporting: It converts feedback into data and compiles analyses, ensuring prompt and accurate responses and actions.
• Proactive solutions: Clear and quickly interpretable AI-generated summaries and expert suggestions enable real-time improvements in guest satisfaction.

SurvAI by Everguest Intelligence requires no special equipment and only needs a stable internet connection, making it easy to integrate into existing software environments.

For more information about the product, visit: https://everguest.com/survai.html