Why It’s Worth Using AI in Guest Experience Management – Aquaworld Success Story

Aquaworld Resort Budapest, one of Central Europe’s largest water-themed hotel complexes, faced significant operational challenges: managing guest feedback, optimizing response times, and improving service quality had become increasingly demanding. With thousands of guests daily, manual review handling proved unsustainable, and extracting actionable insights from large volumes of feedback was a growing difficulty.

The Main Challenges:

• Guest review response times exceeded industry standards.
  
• Manual review management took up 23.3 hours per week during peak season.
  
• Detecting satisfaction trends and operational issues was reactive instead of proactive.

How We Helped

By implementing Everguest Intelligence, Aquaworld Resort Budapest adopted AI-powered automation to revolutionize its guest feedback processes, elevate service standards, and speed up decision-making.

• Automated Review Management: AI processed all guest reviews, significantly reducing manual workload.
  
• Faster Response Times: Response times dropped to 15 hours—well below the 2024 global average of 20–24 hours.
  
• Data-Driven Improvements: Weekly sentiment analyses and automated reports enabled targeted improvements in F&B, wellness, and accommodation services.

What We Achieved Together

• 23.3 hours saved per week during the high season, allowing teams to focus on guest-centric tasks.
• Positive feedback increased from 66% to 73%, and the Net Promoter Score (NPS) rose from 8.91 to 9.1, reflecting a significant boost in guest satisfaction.
• Real-time guest experience monitoring gave Aquaworld a competitive edge in service excellence.
• 100% of department leaders adopted the platform, increasing team efficiency and collaboration.

In summary, by implementing Everguest Intelligence, Aquaworld Resort Budapest reached a new level of operational excellence, making decision-making faster, more efficient, and data-driven. The insights extracted from guest feedback have helped the resort set a new benchmark in tech-powered hospitality innovation.

Would you like to see similar results at your hotel?
Get in touch with us—we’ll work together to make your operations more guest-focused and performance-driven.